What happens if the order received is different than my expectation?
First off, let us know! We want to make sure you are completely happy with your order. If the order you received is different than the proof you approved, we will make sure to fix the corrections. If you receive your order, even though it was what you approved, but isn’t what you had your heart set on, we will work with you to make any changes needed at an additional charge.
What should be the minimum resolution of images for digital printing?
For best results, we suggest 200 DPI. We can run, if necessary, at 150 DPI depending on what is being printed. We do not suggest going any lower than 200 DPI for any offset printing projects. – signage we suggest 75 dpi or higher. See below for more info!
Do you use eco-friendly material for digital printing?
We love the environment! This means that 90% of our digital stock is FSC approved. We have even printed on stock that had seeds embedded in the paper so it could be planted after use (how cool is that?!).
Can digital printing prints replicate exact colours?
We do our best to match colours as closely as possible. If we produced the sample or the project previously, we can 100% match all colours in the full order. We are G7 calibrated across the board (offset, digital and signage), which means we will be able to match an offset print to a digital print, and vice versa. We can also match signage to print with 99% accuracy. If your sample was produced elsewhere, we will work to match all colours as close as possible based on the sample you provide.
Can I send documents created in Microsoft Work or PowerPoint?
We prefer to receive documents in PDF format so we can ensure no formatting errors occur. However, there may be certain projects that it may be fine for us to receive alternate file formats. Your CSR will be able to tell you which format is required for your print project.
Do prices vary according to different printing materials?
Yes. Just like comparing the price on 100 thread count sheets to 900 thread count sheets, the various printing materials will cost different amounts of money. Basic or standard stocks are more cost-effective than premium or deluxe stocks.
Not sure what stock is best for your project? Your sales rep or CSR can help you sort through the options and select the best stock option for your project.
How long does digital printing take?
Typically, our digital printing orders take 2-3 days to complete. Make sure you confirm the timeline with your CSR to make sure we can hit your timeline if you have a last-minute or urgent request.
